uefa888 Privacy Policy

1. Introduction and Scope

This Privacy Policy is issued by uefa888 ("we", "company" or "platform") and applies to all users who register an account, use our services, or browse our website. This policy explains how we manage your personal information in line with the international licensing obligations we comply with.

By registering an account or using uefa888 services, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

2. Information We Collect

In the course of providing our services, uefa888 collects several categories of personal information:

• Registration information: full name, date of birth, identity card number (MyKad), email address, mobile phone number and encrypted password.
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account numbers for FPX transactions, DuitNow information and crypto wallet addresses (USDT, BTC, ETH) where applicable.
• Identity information: copies of identity documents (MyKad or passport) and proof of residential address for KYC verification required by the licensing body.
• Activity data: betting records, deposit and withdrawal transaction history, account activity logs and game preferences.
• Technical data: IP address, browser type, operating system, cookie data and device information used to access the platform.
• Communications: recordings or transcripts of live chat sessions and email correspondence with our support team.

We only collect information necessary for legitimate and stated purposes. We do not request information beyond what our operations require.

3. Purpose of Use

The information collected is used for the following purposes:

• Creating and managing user accounts and verifying your identity.
• Processing deposits and withdrawals securely through supported payment methods.
• Complying with legal requirements and international licensing regulations, including KYC procedures and monitoring of suspicious transactions.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending important notifications related to your account, promotions, or policy changes — with your consent.
• Detecting and preventing fraud, money laundering and activities that violate our Terms and Conditions.
• Improving platform quality through usage analysis and user feedback.

4. Disclosure of Information to Third Parties

uefa888 respects your privacy and does not sell or transfer your personal information to third parties for commercial purposes without your consent. However, there are limited circumstances where disclosure is necessary or permitted:

• Payment service providers: Transaction information is shared with recognised payment processors (e-wallets, banks, crypto gateways) solely to complete transactions.
• Regulatory authorities: We fully comply with lawful disclosure orders from the relevant licensing bodies or legal authorities.
• Identity verification partners: Third-party services used to process KYC verification are bound by strict confidentiality agreements.
• Business transfers: In the event of a merger, acquisition or asset sale, user information may be transferred to the new entity subject to notification to users.

All third parties we engage are required to meet data security standards comparable to our own.

5. Cookies and Tracking Technologies

The uefa888 website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns. Cookies are small data files stored on your device.

• Essential cookies: Required for core platform functions such as login session verification and account security. These cannot be disabled.
• Performance cookies: Collect data on how users interact with our website for the purpose of technical improvements.
• Preference cookies: Save personal settings such as language and display preferences for ease of returning use.

You can manage or deactivate cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of our platform.

6. Data Retention Period

uefa888 retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we will retain certain records for the period set by the applicable international licensing and legal requirements.

Financial and transaction records are retained for the required period for audit purposes, legal compliance and resolution of any disputes that may arise after account closure.

7. User Rights

As a uefa888 platform user, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may request that we correct any information that is inaccurate or out of date.
• Right to erasure: In certain circumstances, you may request deletion of your personal information, subject to legal compliance requirements.
• Right to restrict processing: You may request that we limit how we use your information in certain circumstances.
• Right to object: You may object to the processing of your information for direct marketing purposes at any time.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with our internal policies and licensing requirements.

8. Data Security and Breach Response

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:

• Data encryption in transit and at rest.
• Two-factor authentication (2FA) available for user accounts.
• Continuous monitoring of suspicious activity within our systems.
• Regular security audits by internal teams and external experts.
• Data compliance training for all staff who handle user information.

In the event of a data breach that may affect your personal information, we will take immediate steps to contain the incident and notify affected users and the relevant authorities as required by our licensing obligations.

9. Cross-Border Data Transfers

As a platform operating under an international licence, your personal information may be processed or stored on servers located outside Malaysia. Any such transfer is carried out with adequate safeguards, including data transfer agreements that comply with recognised international data protection standards.

We ensure that all international service providers we engage are bound by contractual obligations to protect our users' data to a standard equivalent to what we apply ourselves.

10. Changes to This Privacy Policy

uefa888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or applicable laws. Any material changes will be communicated to you via email or a clear notice on our website.

The current effective date of this Privacy Policy is 1 January 2026. We encourage you to review this policy periodically. Continued use of our platform after notice of any changes is considered acceptance of the updated Privacy Policy.